MedCo

MedCo Resolutions Limited is a non-profit making organisation with a Board comprised of representatives with cross-industry interests and an independent chair. Representatives include members from The ABI, AMRO, APIL, BMA, FOIL, The Law Society, MASS, MIB and the Chartered Society of Physiotherapy.

The MedCo Portal is the new system to facilitate the sourcing of medical reports in soft tissue injury claims brought under the Ministry of Justice (MOJ) Pre-Action Protocol for Low Value Personal Injury Claims in Road Traffic Accidents where the Claims Notification Form is submitted after 6 April 2015.

Any Claim Notification Form sent on or after 6 April 2015 involving a soft tissue injury claim, must have a fixed cost medical report commissioned from a medical expert or Medical Reporting Organisation (MRO) sourced via MedCo. With effect from 1 January 2016, medical experts must be accredited by MedCo in order to provide the initial fixed cost medical report in a soft tissue injury claim.

Medical experts, MROs and commissioners of medical reports will be able to register with MedCo, but it will be no longer be possible for those commissioning reports to appoint an individual or organisation with which they have a financial link.

MedCo assesses each application to ensure compliance with the qualifying criteria set by the MOJ. All new and existing MROs are required to submit documentary evidence of their compliance with the qualifying criteria. Failure to submit this evidence will result in applications being declined or access to MedCo suspended. In addition, MedCo will commence audits to ensure that firms meet all of the MOJ’s qualifying criteria. All companies, when registering, are required to pay the relevant category registration fee, as well as demonstrating they have the appropriate insurance policies and business requirements in place.

Searches on MedCo use the claimant postcode and a set radius to identify medical experts with practising addresses in the defined area and randomly selects six MROs from which to choose. The MedCo Portal will generate a unique Case ID which must be provided to the MRO by the claimant representative and this will feature on the medical report. Once the report has been completed, it must be uploaded to the MedCo Portal and the unique MedCo Case ID will tie it in to the search result.

The system went live on 6 April 2015 and Medical Generation is fully registered, approved and able to accept instructions via the MedCo Portal (MedCo Number: MR074).  When we appear in the randomly generated list of MROs, you will be able to instruct us as normal.

WHY CHOOSE MEDICAL GENERATION ON THE MEDCO PORTAL?

Service Levels

With over 10 years’ experience in the medico-legal reporting industry, Medical Generation can manage every aspect of the reporting process, ensuring that instructing firms, claimants and doctors all receive an efficient, professional service with transparent communication throughout. When queries do arise, we pride ourselves on our fast response time.

Each member of our dedicated Medico-Legal Reporting Team is highly trained to source and instruct the most appropriate Expert for each individual case. New cases are allocated to a Team member on receipt of instruction and they are personally responsible for the file from start to finish. They will obtain medical records where necessary and ensure that an appointment is made for the Claimant to be examined at the earliest opportunity. Claimants are kept fully updated via SMS where appropriate. Reports are checked on receipt from the Medical Expert for compliance and accuracy and are completed in an industry-leading timescale:-

Appointments        Normally within 24 Hours of receipt of instruction

Reports                  95% of our reports are completed within 21-28 days

Experts & Reports

Our nationwide panel of experts can examine claimants in a variety of locations and offer a wide range of appointment times to suit their requirements. Via our dedicated in-house Recruitment Team, all experts are vetted by us prior to being accepted on our panel and the quality of their reports is continually monitored and reviewed.

Compliance & Provenance

We have been fully accredited by MedCo and meet their stringent criteria in respect of Professional Indemnity and Public Liability insurance, the provision of a financial bond, the provenance and integrity of our company and directors and meeting the ICO’s data protection requirements.

Financial

We recognise the importance of managing cashflow, especially in this climate of change in the industry. As well as helping firms reduce costs and minimise the use of resources by outsourcing medico-legal reports, it is possible for us to offer the following:-

Write-off facility

Funding

Extended credit terms